I know we are known for "battling" with our favourite telco. Indeed, that reputation seems to be getting us more and more business.
But it should not be a battle. No company wants to "battle" it's suppliers or customers. At best it is hard work, and at worst it is a broken business model.
Once again we hold out the offer of yet more free consultancy to try and help them. We know other ISPs struggle as we do, but have better sarcasm filters on their public statements (and emails to favourite telco directors, I bet).
Lets talk - lets try and fix these huge issues in something so simple as making sure broadband lines actually works properly...
Subscribe to:
Post Comments (Atom)
Don't use UPS to ship to UK
I posted about shipping and importing and tax and duty - general info. But this is specific. DON'T USE UPS! I had assumed the UPS issue ...
-
Broadband services are a wonderful innovation of our time, using multiple frequency bands (hence the name) to carry signals over wires (us... -
For many years I used a small stand-alone air-conditioning unit in my study (the box room in the house) and I even had a hole in the wall fo... -
It seems there is something of a standard test string for anti virus ( wikipedia has more on this). The idea is that systems that look fo...
Not being on the coalface with "Our favorite telco" as you are - I'm merely a customer and someone who has to deal with them on a professional basis (well it's professional on my side at least) - your insights exactly match my experience and it's the reason that I panic every time I see one of their vans within a mile of home... in the last 6 weeks they've made a "transparent upgrade" twice on the 20CN aggregation point I pass through and have arsed it up - time to upgrade 10 minutes, time to back it out - 6 working hours.
ReplyDeleteAAAAAAAARRRRRRRRRRRRRRGGGGGGGGGGGGGGHHHHHHHHH
21CN is good technology, but any good tech is rubbish with poor support.
ReplyDelete