Well, the same people that had trouble with the "Notepad Document" we sent them, has today sent me an email to answer a simple question...
The answer was to be found in a sheet of a spreadsheet file that was in a zip file with several other spreadsheets which was itself an embedded object in a sheet of a spreadsheet which was in a zip file which was attached to their email.
Oh, and it did not really answer the question...
Makes me think of http://xkcd.com/763/
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