2012-11-28

A picture speaks a 1000 words

Impressive customer service from Schwartz (McCormick (UK) Limited)

I ordered some stuff on-line, and it arrived promptly. But one of the items was cracked in the post. Well, shit happens.

So, I called up the email order confirmation on my iPhone, clicked reply, took a picture, copied and pasted, and sent.

I did not say anything else in my email, so the whole process was a matter of seconds using a device already in my pocket and not having to walk to the computer or anything. Quicker than faffing with calling them or anything. Technology is great some times, isn't it.

I got a quick and very polite reply, apologising and saying they will send a replacement immediately. Well done!

Makes a change to say something nice about a company :-)

Update: A new tub arrived by post.
at

No comments:

Post a Comment

Comments are moderated purely to filter out obvious spam, but it means they may not show immediately.

Subscribe to: Post Comments (Atom)

Right to private communications

The European Convention on Human Rights protects the right to respect for private life, the home and correspondence. This includes protectin...

  • It's official, ADSL works over wet string
    Broadband services are a wonderful innovation of our time, using multiple frequency  bands  (hence the name) to carry signals over wires (us...
  • Air conditioning at home (planning permission!)
    For many years I used a small stand-alone air-conditioning unit in my study (the box room in the house) and I even had a hole in the wall fo...
  • Except for access
    Drivers should be aware what road signs mean. And so they need to be clear and unambiguous. But some are a tad more challenging than others,...