Last Action(s) taken: The engineer went out today on this was not carring the correct euipment hance was unable to complete the task.
We apologize for the inconvinience.
We wontacted OR who confirmed that once this task is closed today they will send a new tentative which post accepting you can request for an expedite of this Order as this is an OR error.
I just love the "wontacted" bit. Pesky wabbit :-)
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Strictly speaking unless he is visiting a site on the other side of the Atlantic, he also can't spell "apologise" ... although it appears this could be the least of his worries ...
ReplyDeleteNot only is the spelling all over the place, it's hard to make sense of one paragraph.
ReplyDeleteI've seen an engineer report a no sink fault before.
ReplyDeleteDidn't realise Openreach also did plumbing work.
Maybe they expected cuppa' tea!
DeleteI know they like to find any excuse to apply SFI2 charges for a visit, but not being able to get tea seems a bit harsh ;)
DeleteUnfortunately I've had reports from customers similarly unreadable, and they complain that I'm being unnecessarily pedantic when I ask them to restate their report in readable English ("of course you can understand what I wrote, you're just being obtuse by claiming to not understand".. no, really, I can't help you if your spelling and grammar is so bad that I can't make head or tail of *any* of the sentences in your report).
ReplyDeleteI used to frequently get vaguely English and generally vague reports of problems from people - if I couldn't understand it at all, I used to have a hard time convincing people. Sometimes, things made sense in English but made no sense at all logically - I'd usually have to see it to believe it... and then the claimed "it must be" problem turned out not to be.
DeleteI know this isn't the point of the post but ... the engineer went without the correct equipment! Bloody hell, if any of my engineers did THAT serious consequences would follow.
ReplyDelete