That's right.
There is legislation that allows someone to make a request for them to exercise their enforcement functions, and they do not even count when someone makes such a request.
It is bad enough that they have no form on their site to allow one to make such a request, but this is just crazy.
How much more inept can you get?
See FOI request.
I have made 3113 separate reports and requests under section 32 now, and am still ignored, so next step is the Parliamentary and Health Services Ombudsman.
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